Frequently Asked Questions

Our Company is committed to treating all people in a way that allows them to maintain their dignity and independence.  We are committed to meeting the needs of people with disabilities, in a timely manner, and will do so by working to prevent and remove barriers to accessibility and by meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

To learn more about our commitment please review our Integrated Accessibility Standards Regulation Policy, Multi-Year Accessibility Plan, and our Customer Service Policy Statement - Providing Goods and Services to People with Disabilities

For more information on the Company Accessibility policies or multi-year plan please contact:

Human Resources

Phone: (905) 293-9700

E-mail: hrdept@redapplestores.com

Accessible formats of these documents are available upon request.

Please visit the STORE LOCATOR section to find your nearest store's address, phone number and hours. You can find any store across Canada, it will provide all the information you need - including a map!

We presently have 154 stores across Canada, and growing!

Our company is one of the most exciting retailers in Canada! That excitement begins with a rapidly growing and diversified national retailer with over 1,800 Associates, operating more than 154 stores across Canada. The moment our Associates join our company, they become a vital part of the excitement.

Visit the CAREER SECTION on our web site to see what job opportunities are available.

1. Refund or Exchange Policy

We will gladly exchange or refund items* returned with a receipt within 60 days of purchase. If you do not have a receipt, we will be happy to offer an exchange for merchandise* of the same current value.

*Merchandise must be in original condition. Certain exceptions apply. See an Associate for details. Excludes cigarettes, phone cards and gift cards, swimwear and unpackaged underwear.

2. Advertised Products

We guarantee that if you see an item advertised, without any quantity limits, we’ll have it in stock in sufficient quantities to meet anticipated demand. If, due to extraordinary circumstances, we do not have it in stock, we will either offer you a similar item at the same price or, where applicable, a rain-check which will allow you to purchase up to three units at the sale price, as soon as it becomes available.

3. Product Limits

In order to meet demand for as many Customers as possible, we reserve the right to limit quantities.

4. Layaway Policy

In many of our stores, Customers can have merchandise set aside for as long as 60 days. In order to do this, a minimum 10% deposit is required and the layaway item(s) must be picked up within the agreed time period. To help us manage the increased demand for this service during the Christmas season, some added restrictions may apply. Please see an Associate for more information.

5. Coupon Policy

We accept both Red Apple Stores Inc. coupons, as well as Manufacturers’ coupons, subject to:

The following requirements and limits are applicable:

  • Coupon must be presented at the time of purchase.
  • The coupon must be an exact match to the item purchased (size, quantity, brand, style, etc.).
  • Only one acceptable coupon may be presented for each purchased item within a transaction.
  • Only Canadian coupons are accepted. There must be a valid Canadian remit address for the manufacturer with either a scanable bar code or a readable numeric code.
  • All coupons, including online coupons, must be legible.
  • Only one introductory Red Apple Stores Inc. Welcome Email coupon is permitted per Customer.
  • Use of 10 or more coupons per transaction will require approval by the Store Manager.
  • Coupons are not redeemable for cash. If coupon value exceeds the current price of the item, the excess amount will not be applied toward the basket purchase nor will cash be given to the Customer.